{"id":705,"date":"2026-05-15T19:24:48","date_gmt":"2026-05-15T19:24:48","guid":{"rendered":"https:\/\/snubacozumel.net\/sub\/about-copy\/"},"modified":"2026-10-10T18:06:29","modified_gmt":"2026-10-10T23:06:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/seatrekcozumel.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-705\" data-postid=\"705\" class=\"themify_builder_content themify_builder_content-705 themify_builder tf_clear\">\n                    <div  data-css_id=\"nxtb90\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth_row_container tb_nxtb90 tb_first tf_w\">\n                        <div class=\"row_inner col_align_middle gutter-none tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col4-2 tb_6p5s90 first\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_kivu90 image-center   tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/09\/DSC0011-1-1024x469-482x232.jpg\" width=\"482\" height=\"232\" class=\"wp-post-image wp-image-1748\" title=\"_DSC0011\" alt=\"Sea Trek in Cozumel\" srcset=\"https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/09\/DSC0011-1-1024x469-482x232.jpg 482w, https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/09\/DSC0011-1-18x8.jpg 18w\" sizes=\"auto, (max-width: 482px) 100vw, 482px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column col4-2 tb_9flk90 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_uson90  best-fit-image \" data-lazy=\"1\" data-parallax-element-speed=\"2\" data-lax-translate-y=\"vh 1,0 -140\" data-lax=\"true\">\n        <div  class=\"tb_text_wrap\">\n        <h3><strong>&#8220;Love travel and discover&#8221;<\/strong><\/h3>\n<h3>We all love travel, but getting from point A to point B isn&#8217;t always all that clear.<\/h3>\n<h4>You have questions, we have answers.<\/h4>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-css_id=\"0n5r680\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth_row_container tb_0n5r680 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_7oew822 first\">\n                    <!-- module accordion -->\n<div  class=\"module module-accordion tb_o4lz471 \" data-behavior=\"accordion\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-0\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-0\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Why should I book with SeaTrekCozumel.com?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-0\" data-id=\"acc-o4lz471-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_clhz745\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_r9yc745 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_eeua745   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>We are the operators of Sea Trek in Cozumel. When you buy from us, you are buying directly from the operators at the best possible price and service.<\/p>\n<p>By booking through SeaTrekCozumel.com you are getting:<\/p>\n<ul><li>Honesty and local expertise<\/li><li>Friendly English-speaking customer service<\/li><li>Best Price Guarantee<\/li><li>Easy cancellations<\/li><li>Fully refundable as long as you cancel up to 24 hours in advance of the experience&#8217;s start time<\/li><li>Fully licensed and insured<\/li><li>Safe and Secure Fraud Protection<\/li><li>No Timeshare or third party sales pitches<\/li><li>No Port, No Pay Guarantee. If your ship does not port in Cozumel, you will receive a full refund<\/li><li>At-Home Convenience<\/li><li>No pressure sales<\/li><li>Guaranteed Booking Dates<\/li><li>Responsive Service<\/li><\/ul><br>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-1\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-1\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What if I am arriving by cruise ship? And how far are you from the cruise terminals?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-1\" data-id=\"acc-o4lz471-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_2r8v491\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_824c491 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_nqy4491   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Perfect! 90% of our guests are cruise passengers.<\/p>\n<p>You will take a short taxi ride to your activity&#8217;s meeting point. Taxis in Cozumel accommodate up to four passengers. If there are more than four in your group, you can take two taxis or request a van. Taxis are not expensive in Cozumel.<\/p>\n<p>Time to Chankanaab Park: 10 mins<br>Time to Jeanie&#8217;s Beach Club: 10 mins<\/p>\n<p>If your ship is delayed, don&#8217;t worry we will be aware of the ship&#8217;s schedule; just go directly to the meeting point upon arrival.<\/p>\n<p>If your ship misses the port altogether, you will receive a full refund.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-2\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-2\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What if my cruise ship changes itinerary and does not stop in Cozumel?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-2\" data-id=\"acc-o4lz471-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_3x8x507\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_cto7507 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_88mi507   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <div>From time to time, cruise ships change their itineraries usually to avoid bad weather and may not port in Cozumel. If this happens, you will receive a full refund or if the ship returns later in the voyage, we will make every effort to reschedule you.<\/div><div><br><\/div><div>Sometimes cruise ships are simply &#8220;late&#8221;. Again,&nbsp;we will make every effort to reschedule you the same day. If this is not possible, then you will receive a full refund.<\/div>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-3\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-3\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What if I need to cancel my reservation?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-3\" data-id=\"acc-o4lz471-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_aoto494\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_ch1r494 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pkwc495   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <div class=\"\"><p><span>You can cancel up to 24 hours in advance of the experience for a full refund.<\/span><\/p><\/div><ul class=\"_featureList_hd9x3_321\"><li class=\"_feature_hd9x3_321\"><div><\/div><div><div class=\"_title_hd9x3_372\"><div class=\"\"><span>For a full refund, you must cancel at least 24 hours before the experience\u2019s start time.<\/span><\/div> <\/div><\/div><\/li><li class=\"_feature_hd9x3_321\"><div><\/div><div><div class=\"_title_hd9x3_372\"><div class=\"\"><span>If you cancel less than 24 hours before the experience\u2019s start time, the amount you paid will not be refunded.<\/span><\/div> <\/div><\/div><\/li><li class=\"_feature_hd9x3_321\"><div><\/div><div><div class=\"_title_hd9x3_372\"><div class=\"\"><span>Any changes made less than 24 hours before the experience\u2019s start time will not be accepted.<\/span><\/div> <\/div><\/div><\/li><li class=\"_feature_hd9x3_321\"><div><\/div><div><div class=\"_title_hd9x3_372\"><div class=\"\"><span>Cut-off times are based on the experience\u2019s local time.<\/span><\/div> <\/div><\/div><\/li><li class=\"_feature_hd9x3_321\"><div><\/div><div><div class=\"_title_hd9x3_372\"><div class=\"\"><span>This experience requires good weather. If it\u2019s canceled due to poor weather, you\u2019ll be offered a different date or a full refund.<\/span><\/div><\/div><\/div><\/li><\/ul>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-4\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-4\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Can I book when I get there?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-4\" data-id=\"acc-o4lz471-4\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_0g7f741\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_bk3e741 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_4lkb741   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>We do not recommend making reservations after you have arrived in Cozumel. Here are a few reasons:<\/p>\n<ul><li style=\"list-style-type: none;\">\n<ul><li>Limited availability. We only have a few slots each day and very often sell-out.&nbsp;<\/li><li>The best time slots will likely&nbsp;not&nbsp;be available<\/li><\/ul>\n<\/li><\/ul>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-5\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-5\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do I need to pay in advance?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-5\" data-id=\"acc-o4lz471-5\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_9rpj634\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_24ez634 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_6h2l634   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        Yes. In order to confirm your reservation on these highly popular tours, it must be prepaid. Our activities require us to plan ahead and determine overall capacity ahead of time in order to deliver the best possible service.    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-6\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-6\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What happens after I make a reservation and payment?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-6\" data-id=\"acc-o4lz471-6\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_vm8u302\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_oaah302 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_y4ms302   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>You will immediately receive your tickets along with our contact information. We ask that you carefully read the information on your voucher:<\/p>\n<ul><li style=\"list-style-type: none;\">\n<ul><li>Name of your group&#8217;s leader<\/li><li>Number of people in your party<\/li><li>Meeting\/check point date, time &amp; place<\/li><li>Tour\/activity name<\/li><\/ul>\n<\/li><\/ul>\n<p>It&#8217;s important that you let us know of any inaccuracy on your ticket as soon as possible.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-7\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-7\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How do I take the ferry to Cozumel from the mainland (Playa del Carmen, Cancun, Riviera Maya, Tulum, etc)<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-7\" data-id=\"acc-o4lz471-7\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_pryr454\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_f1ke454 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_hiak454   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Most hotels in Playa del Carmen are within walking distance of the ferry pier. If you are not already in Playa del Carmen, a taxi ride is the best way to get to the ferry pier in Playa del Carmen. Ask your concierge to arrange the taxi service.<\/p>\n<p>In the mornings, ferries depart from Playa del Carmen every hour and during high season every half-hour. You should take the ferry at least one hour before your scheduled activity in downtown Cozumel and two hours before your scheduled activity inside Chankanaab Park.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-8\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-8\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What if it's raining?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-8\" data-id=\"acc-o4lz471-8\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_sana516\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_ojc9516 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_igr7516   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Unless your Sea Trek activity is cancelled by the local authorities due to inclement weather conditions, Sea Trek is an all-weather activity and will go ahead as planned. If your Sea Trek is cancelled due to weather conditions, you will receive a full refund.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-9\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-9\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What if I can't swim?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-9\" data-id=\"acc-o4lz471-9\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_po8l95\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_b34395 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_47sx95   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        No worries, you don&#8217;t need to know how to swim. Sea Trek involves walking. You will descend down a ladder to the ocean floor where you will walk with your dive guide and safety diver close by.    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-10\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-10\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do I really get two FREE drinks per person and 15% OFF Jeanie's food menu?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-10\" data-id=\"acc-o4lz471-10\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_1hyb847\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_8cvv847 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_2sgl847   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        Yes, each diver receives two free drinks (alcoholic or non alcoholic). This includes all national liquors and beers, juices and sodas. You also receive a 15% discount off any menu items from Jeanie&#8217;s, our on-site restaurant featuring Mexican and tropical dishes at reasonable prices.    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-11\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-11\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do you offer group discounts for tours in Cozumel?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-11\" data-id=\"acc-o4lz471-11\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_g9n8771\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_qmtp771 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_d8h5771   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        Yes, group discounts start with parties of twelve or greater. Let us know before you book so we may better accommodate your group and discount. Restrictions apply.    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-12\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-12\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Can I bring my own underwater camera?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-12\" data-id=\"acc-o4lz471-12\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_xb8f952\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_1r4k952 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_mahk952   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Yes, you can bring your underwater camera and take all the pictures and video you like. You can even ask your dive guide to take pictures of you and your group.<\/p><p>Just make sure your underwater camera can withstand the underwater pressure of one atmosphere (33 ft depth).<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-13\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-13\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Do you take souvenir photos of me underwater?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-13\" data-id=\"acc-o4lz471-13\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_ad7i965\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_c2gv965 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_lrso965   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Yes, our professional photo team will take pictures and video of you and your guests. After your Sea Trek, you will be able to review the photos and video for a lifetime of memories. There is never any obligation to purchase.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-o4lz471-14\" class=\"tb_title_accordion\" aria-controls=\"acc-o4lz471-14\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-angle-up\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-up\" xlink:href=\"#tf-ti-angle-up\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-angle-down\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-angle-down\" xlink:href=\"#tf-ti-angle-down\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What to bring?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-o4lz471-14\" data-id=\"acc-o4lz471-14\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_1nf9237\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_nc26237 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_lrig237   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        Bathing suit, water\/beach shoes, biodegradable sunscreen, towel, change of clothing, sunglasses, underwater camera and cash for souvenirs and Chankanaab Park entrance fee (if applicable).    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_3sg775 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_md4u75 first\">\n                    <!-- module plain text -->\n<div  class=\"module module-plain-text tb_gtsr668 \" data-lazy=\"1\">\n        <div class=\"tb_text_wrap\">\n    <script type=\"text\/javascript\" src=\"https:\/\/widgets.bokun.io\/assets\/javascripts\/apps\/build\/BokunWidgetsLoader.js?bookingChannelUUID=99f9c87e-b118-4d23-adac-2327bdd0371e\" async><\/script>\n       <button class=\"bokunButton\" disabled id=bokun_370a69d5_ffcc_4a29_98af_f1f677c6c8a3 data-src=\"https:\/\/widgets.bokun.io\/online-sales\/99f9c87e-b118-4d23-adac-2327bdd0371e\/product-list\/112323?partialView=1\" data-testid=\"widget-book-button\" > BOOK NOW <\/button>    <\/div>\n<\/div>\n<!-- \/module plain text -->        <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>&#8220;Love travel and discover&#8221; We all love travel, but getting from point A to point B isn&#8217;t always all that clear. You have questions, we have answers.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-705","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - SEA TREK Cozumel<\/title>\n<meta name=\"description\" content=\"Got questions about Sea Trek Cozumel? 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Find FAQs on age\/weight limits, no scuba certification needed, photo packages, booking details, and what to wear!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/seatrekcozumel.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ","og_description":"Got questions about Sea Trek Cozumel? 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Find FAQs on age\/weight limits, no scuba certification needed, photo packages, booking details, and what to wear!","breadcrumb":{"@id":"https:\/\/seatrekcozumel.com\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/seatrekcozumel.com\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/seatrekcozumel.com\/faq\/#primaryimage","url":"https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/09\/DSC0011-1-1024x469-482x232.jpg","contentUrl":"https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/09\/DSC0011-1-1024x469-482x232.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/seatrekcozumel.com\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/seatrekcozumel.com\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/seatrekcozumel.com\/en\/#website","url":"https:\/\/seatrekcozumel.com\/en\/","name":"SNUBA Cozumel","description":"SEA TREK: If you can walk, you can SEA TREK","publisher":{"@id":"https:\/\/seatrekcozumel.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/seatrekcozumel.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/seatrekcozumel.com\/en\/#organization","name":"SNUBA Cozumel","url":"https:\/\/seatrekcozumel.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/seatrekcozumel.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/05\/logo_snuba.png","contentUrl":"https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/05\/logo_snuba.png","width":681,"height":387,"caption":"SNUBA Cozumel"},"image":{"@id":"https:\/\/seatrekcozumel.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/snubacozumel\/","https:\/\/x.com\/snubacozumel","https:\/\/www.instagram.com\/snubacozumel\/"]}]}},"builder_content":"<img src=\"https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/09\/DSC0011-1-1024x469-482x232.jpg\" width=\"482\" height=\"232\" title=\"_DSC0011\" alt=\"Sea Trek in Cozumel\" srcset=\"https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/09\/DSC0011-1-1024x469-482x232.jpg 482w, https:\/\/seatrekcozumel.com\/wp-content\/uploads\/2026\/09\/DSC0011-1-18x8.jpg 18w\" sizes=\"(max-width: 482px) 100vw, 482px\" \/>\n<h3><strong>\"Love travel and discover\"<\/strong><\/h3> <h3>We all love travel, but getting from point A to point B isn't always all that clear.<\/h3> <h4>You have questions, we have answers.<\/h4>\n<ul><li><h4>Why should I book with SeaTrekCozumel.com?<\/h4><p>We are the operators of Sea Trek in Cozumel. When you buy from us, you are buying directly from the operators at the best possible price and service.<\/p> <p>By booking through SeaTrekCozumel.com you are getting:<\/p> <ul><li>Honesty and local expertise<\/li><li>Friendly English-speaking customer service<\/li><li>Best Price Guarantee<\/li><li>Easy cancellations<\/li><li>Fully refundable as long as you cancel up to 24 hours in advance of the experience's start time<\/li><li>Fully licensed and insured<\/li><li>Safe and Secure Fraud Protection<\/li><li>No Timeshare or third party sales pitches<\/li><li>No Port, No Pay Guarantee. If your ship does not port in Cozumel, you will receive a full refund<\/li><li>At-Home Convenience<\/li><li>No pressure sales<\/li><li>Guaranteed Booking Dates<\/li><li>Responsive Service<\/li><\/ul><br><\/li><li><h4>What if I am arriving by cruise ship? And how far are you from the cruise terminals?<\/h4><p>Perfect! 90% of our guests are cruise passengers.<\/p> <p>You will take a short taxi ride to your activity's meeting point. Taxis in Cozumel accommodate up to four passengers. If there are more than four in your group, you can take two taxis or request a van. Taxis are not expensive in Cozumel.<\/p> <p>Time to Chankanaab Park: 10 mins<br>Time to Jeanie's Beach Club: 10 mins<\/p> <p>If your ship is delayed, don't worry we will be aware of the ship's schedule; just go directly to the meeting point upon arrival.<\/p> <p>If your ship misses the port altogether, you will receive a full refund.<\/p><\/li><li><h4>What if my cruise ship changes itinerary and does not stop in Cozumel?<\/h4>From time to time, cruise ships change their itineraries usually to avoid bad weather and may not port in Cozumel. If this happens, you will receive a full refund or if the ship returns later in the voyage, we will make every effort to reschedule you.<br>Sometimes cruise ships are simply \"late\". Again,&nbsp;we will make every effort to reschedule you the same day. If this is not possible, then you will receive a full refund.<\/li><li><h4>What if I need to cancel my reservation?<\/h4><p>You can cancel up to 24 hours in advance of the experience for a full refund.<\/p><ul><li>For a full refund, you must cancel at least 24 hours before the experience\u2019s start time. <\/li><li>If you cancel less than 24 hours before the experience\u2019s start time, the amount you paid will not be refunded. <\/li><li>Any changes made less than 24 hours before the experience\u2019s start time will not be accepted. <\/li><li>Cut-off times are based on the experience\u2019s local time. <\/li><li>This experience requires good weather. If it\u2019s canceled due to poor weather, you\u2019ll be offered a different date or a full refund.<\/li><\/ul><\/li><li><h4>Can I book when I get there?<\/h4><p>We do not recommend making reservations after you have arrived in Cozumel. Here are a few reasons:<\/p> <ul><li style=\"list-style-type: none;\"> <ul><li>Limited availability. We only have a few slots each day and very often sell-out.&nbsp;<\/li><li>The best time slots will likely&nbsp;not&nbsp;be available<\/li><\/ul> <\/li><\/ul><\/li><li><h4>Do I need to pay in advance?<\/h4>Yes. In order to confirm your reservation on these highly popular tours, it must be prepaid. Our activities require us to plan ahead and determine overall capacity ahead of time in order to deliver the best possible service.<\/li><li><h4>What happens after I make a reservation and payment?<\/h4><p>You will immediately receive your tickets along with our contact information. We ask that you carefully read the information on your voucher:<\/p> <ul><li style=\"list-style-type: none;\"> <ul><li>Name of your group's leader<\/li><li>Number of people in your party<\/li><li>Meeting\/check point date, time &amp; place<\/li><li>Tour\/activity name<\/li><\/ul> <\/li><\/ul> <p>It's important that you let us know of any inaccuracy on your ticket as soon as possible.<\/p><\/li><li><h4>How do I take the ferry to Cozumel from the mainland (Playa del Carmen, Cancun, Riviera Maya, Tulum, etc)<\/h4><p>Most hotels in Playa del Carmen are within walking distance of the ferry pier. If you are not already in Playa del Carmen, a taxi ride is the best way to get to the ferry pier in Playa del Carmen. Ask your concierge to arrange the taxi service.<\/p> <p>In the mornings, ferries depart from Playa del Carmen every hour and during high season every half-hour. You should take the ferry at least one hour before your scheduled activity in downtown Cozumel and two hours before your scheduled activity inside Chankanaab Park.<\/p><\/li><li><h4>What if it's raining?<\/h4><p>Unless your Sea Trek activity is cancelled by the local authorities due to inclement weather conditions, Sea Trek is an all-weather activity and will go ahead as planned. If your Sea Trek is cancelled due to weather conditions, you will receive a full refund.<\/p><\/li><li><h4>What if I can't swim?<\/h4>No worries, you don't need to know how to swim. Sea Trek involves walking. You will descend down a ladder to the ocean floor where you will walk with your dive guide and safety diver close by.<\/li><li><h4>Do I really get two FREE drinks per person and 15% OFF Jeanie's food menu?<\/h4>Yes, each diver receives two free drinks (alcoholic or non alcoholic). This includes all national liquors and beers, juices and sodas. You also receive a 15% discount off any menu items from Jeanie's, our on-site restaurant featuring Mexican and tropical dishes at reasonable prices.<\/li><li><h4>Do you offer group discounts for tours in Cozumel?<\/h4>Yes, group discounts start with parties of twelve or greater. Let us know before you book so we may better accommodate your group and discount. Restrictions apply.<\/li><li><h4>Can I bring my own underwater camera?<\/h4><p>Yes, you can bring your underwater camera and take all the pictures and video you like. You can even ask your dive guide to take pictures of you and your group.<\/p><p>Just make sure your underwater camera can withstand the underwater pressure of one atmosphere (33 ft depth).<\/p><\/li><li><h4>Do you take souvenir photos of me underwater?<\/h4><p>Yes, our professional photo team will take pictures and video of you and your guests. After your Sea Trek, you will be able to review the photos and video for a lifetime of memories. There is never any obligation to purchase.<\/p><\/li><li><h4>What to bring?<\/h4>Bathing suit, water\/beach shoes, biodegradable sunscreen, towel, change of clothing, sunglasses, underwater camera and cash for souvenirs and Chankanaab Park entrance fee (if applicable).<\/li><\/ul>\n<p>We are the operators of Sea Trek in Cozumel. When you buy from us, you are buying directly from the operators at the best possible price and service.<\/p> <p>By booking through SeaTrekCozumel.com you are getting:<\/p> <ul><li>Honesty and local expertise<\/li><li>Friendly English-speaking customer service<\/li><li>Best Price Guarantee<\/li><li>Easy cancellations<\/li><li>Fully refundable as long as you cancel up to 24 hours in advance of the experience's start time<\/li><li>Fully licensed and insured<\/li><li>Safe and Secure Fraud Protection<\/li><li>No Timeshare or third party sales pitches<\/li><li>No Port, No Pay Guarantee. If your ship does not port in Cozumel, you will receive a full refund<\/li><li>At-Home Convenience<\/li><li>No pressure sales<\/li><li>Guaranteed Booking Dates<\/li><li>Responsive Service<\/li><\/ul><br>\n<p>Perfect! 90% of our guests are cruise passengers.<\/p> <p>You will take a short taxi ride to your activity's meeting point. Taxis in Cozumel accommodate up to four passengers. If there are more than four in your group, you can take two taxis or request a van. Taxis are not expensive in Cozumel.<\/p> <p>Time to Chankanaab Park: 10 mins<br>Time to Jeanie's Beach Club: 10 mins<\/p> <p>If your ship is delayed, don't worry we will be aware of the ship's schedule; just go directly to the meeting point upon arrival.<\/p> <p>If your ship misses the port altogether, you will receive a full refund.<\/p>\nFrom time to time, cruise ships change their itineraries usually to avoid bad weather and may not port in Cozumel. If this happens, you will receive a full refund or if the ship returns later in the voyage, we will make every effort to reschedule you.<br>Sometimes cruise ships are simply \"late\". Again,&nbsp;we will make every effort to reschedule you the same day. If this is not possible, then you will receive a full refund.\n<p>You can cancel up to 24 hours in advance of the experience for a full refund.<\/p><ul><li>For a full refund, you must cancel at least 24 hours before the experience\u2019s start time. <\/li><li>If you cancel less than 24 hours before the experience\u2019s start time, the amount you paid will not be refunded. <\/li><li>Any changes made less than 24 hours before the experience\u2019s start time will not be accepted. <\/li><li>Cut-off times are based on the experience\u2019s local time. <\/li><li>This experience requires good weather. If it\u2019s canceled due to poor weather, you\u2019ll be offered a different date or a full refund.<\/li><\/ul>\n<p>We do not recommend making reservations after you have arrived in Cozumel. Here are a few reasons:<\/p> <ul><li style=\"list-style-type: none;\"> <ul><li>Limited availability. We only have a few slots each day and very often sell-out.&nbsp;<\/li><li>The best time slots will likely&nbsp;not&nbsp;be available<\/li><\/ul> <\/li><\/ul>\nYes. In order to confirm your reservation on these highly popular tours, it must be prepaid. Our activities require us to plan ahead and determine overall capacity ahead of time in order to deliver the best possible service.\n<p>You will immediately receive your tickets along with our contact information. We ask that you carefully read the information on your voucher:<\/p> <ul><li style=\"list-style-type: none;\"> <ul><li>Name of your group's leader<\/li><li>Number of people in your party<\/li><li>Meeting\/check point date, time &amp; place<\/li><li>Tour\/activity name<\/li><\/ul> <\/li><\/ul> <p>It's important that you let us know of any inaccuracy on your ticket as soon as possible.<\/p>\n<p>Most hotels in Playa del Carmen are within walking distance of the ferry pier. If you are not already in Playa del Carmen, a taxi ride is the best way to get to the ferry pier in Playa del Carmen. Ask your concierge to arrange the taxi service.<\/p> <p>In the mornings, ferries depart from Playa del Carmen every hour and during high season every half-hour. You should take the ferry at least one hour before your scheduled activity in downtown Cozumel and two hours before your scheduled activity inside Chankanaab Park.<\/p>\n<p>Unless your Sea Trek activity is cancelled by the local authorities due to inclement weather conditions, Sea Trek is an all-weather activity and will go ahead as planned. If your Sea Trek is cancelled due to weather conditions, you will receive a full refund.<\/p>\nNo worries, you don't need to know how to swim. Sea Trek involves walking. You will descend down a ladder to the ocean floor where you will walk with your dive guide and safety diver close by.\nYes, each diver receives two free drinks (alcoholic or non alcoholic). This includes all national liquors and beers, juices and sodas. You also receive a 15% discount off any menu items from Jeanie's, our on-site restaurant featuring Mexican and tropical dishes at reasonable prices.\nYes, group discounts start with parties of twelve or greater. Let us know before you book so we may better accommodate your group and discount. Restrictions apply.\n<p>Yes, you can bring your underwater camera and take all the pictures and video you like. You can even ask your dive guide to take pictures of you and your group.<\/p><p>Just make sure your underwater camera can withstand the underwater pressure of one atmosphere (33 ft depth).<\/p>\n<p>Yes, our professional photo team will take pictures and video of you and your guests. After your Sea Trek, you will be able to review the photos and video for a lifetime of memories. There is never any obligation to purchase.<\/p>\nBathing suit, water\/beach shoes, biodegradable sunscreen, towel, change of clothing, sunglasses, underwater camera and cash for souvenirs and Chankanaab Park entrance fee (if applicable).\n<button disabled id=bokun_370a69d5_ffcc_4a29_98af_f1f677c6c8a3 data-src=\"https:\/\/widgets.bokun.io\/online-sales\/99f9c87e-b118-4d23-adac-2327bdd0371e\/product-list\/112323?partialView=1\" data-testid=\"widget-book-button\" > BOOK NOW <\/button>","_links":{"self":[{"href":"https:\/\/seatrekcozumel.com\/en\/wp-json\/wp\/v2\/pages\/705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/seatrekcozumel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/seatrekcozumel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/seatrekcozumel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/seatrekcozumel.com\/en\/wp-json\/wp\/v2\/comments?post=705"}],"version-history":[{"count":78,"href":"https:\/\/seatrekcozumel.com\/en\/wp-json\/wp\/v2\/pages\/705\/revisions"}],"predecessor-version":[{"id":2136,"href":"https:\/\/seatrekcozumel.com\/en\/wp-json\/wp\/v2\/pages\/705\/revisions\/2136"}],"wp:attachment":[{"href":"https:\/\/seatrekcozumel.com\/en\/wp-json\/wp\/v2\/media?parent=705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}