{"id":745,"date":"2026-05-15T21:00:02","date_gmt":"2026-05-15T21:00:02","guid":{"rendered":"https:\/\/snubacozumel.net\/sub\/faq-copy\/"},"modified":"2026-05-15T21:04:51","modified_gmt":"2026-05-15T21:04:51","slug":"terms-and-conditions-2","status":"publish","type":"page","link":"https:\/\/seatrekcozumel.com\/es\/terms-and-conditions-2\/","title":{"rendered":"T\u00e9rminos y condiciones de reserva"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-745\" data-postid=\"745\" class=\"themify_builder_content themify_builder_content-745 themify_builder tf_clear\">\n                    <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_im67681 tb_first tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_x6so681 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_8uob190\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h1><strong>T\u00e9rminos y condiciones de reserva<\/strong><\/h1>\n<h3><span style=\"font-weight: bold;\">Lea atentamente y no dude en ponerse en contacto con nosotros si tiene alguna duda.<\/span><\/h3>\n<p>\u00a0<\/p>\n<h2 class=\"wp-block-heading\">TARIFAS Y PRECIOS<\/h2>\n<p>Todas las tarifas y precios indicados est\u00e1n sujetos a disponibilidad. Los precios est\u00e1n sujetos a cambios hasta que se reciba el pago completo y se emitan los comprobantes. Los precios indicados incluyen todos los impuestos y tasas, salvo que se especifique lo contrario.<\/p>\n<h2 class=\"wp-block-heading\">TU BONO Y PUNTO DE SALIDA<\/h2>\n<p>Por favor, presente su cup\u00f3n al personal al llegar al punto de encuentro de su actividad. La ubicaci\u00f3n del punto de encuentro se encuentra en la descripci\u00f3n del tour y en su confirmaci\u00f3n de reserva. No nos hacemos responsables de los clientes que lleguen tarde a su actividad programada.<\/p>\n<h2>DISPONIBILIDAD<\/h2>\n<p>Los productos y servicios tur\u00edsticos que se venden a trav\u00e9s de Isla Cozumel Day Pass est\u00e1n sujetos a disponibilidad y pueden ser retirados sin previo aviso. El tour se confirma una vez recibido el pago completo.\u00a0<\/p>\n<h2 class=\"wp-block-heading\">IMPORTANTE<\/h2>\n<p>Le rogamos que revise detenidamente toda la informaci\u00f3n de su bono, incluyendo la actividad, la fecha, la hora, el punto de encuentro y el n\u00famero de personas, y que se ponga en contacto con nosotros inmediatamente si algo no es correcto.<\/p>\n<h2 class=\"wp-block-heading\">POL\u00cdTICA DE CANCELACI\u00d3N<\/h2>\n<p>Puedes cancelar hasta 24 horas antes de la experiencia y recibir un reembolso completo.<\/p>\n<p>\u2022 Para obtener un reembolso completo, debe cancelar con al menos 24 horas de antelaci\u00f3n a la hora de inicio de la experiencia.<br>\u2022 Si cancela con menos de 24 horas de antelaci\u00f3n a la hora de inicio de la experiencia, no se le reembolsar\u00e1 el importe pagado.<br>\u2022 No se aceptar\u00e1n cambios realizados con menos de 24 horas de antelaci\u00f3n a la hora de inicio de la experiencia.<br>\u2022 Los horarios l\u00edmite se basan en la hora local de la experiencia.<br>\u2022 Esta experiencia se realiza llueva o haga sol. En caso de que el operador la cancele debido a las condiciones clim\u00e1ticas, se le ofrecer\u00e1 otra fecha o un reembolso completo.<\/p>\n<p>Las ausencias sin previo aviso no son reembolsables.<\/p>\n<p>Las cancelaciones de \u00faltima hora, la retirada o la imposibilidad de comenzar o completar la inmersi\u00f3n no son reembolsables.<\/p>\n<p>Cancelaci\u00f3n por parte del cliente debido a enfermedad o lesi\u00f3n: reembolso 100% (se requiere un certificado m\u00e9dico).<\/p>\n<p>Cancelaciones por parte del operador tur\u00edstico debido a condiciones clim\u00e1ticas adversas: reembolso 100%<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Booking Terms and Conditions Read carefully and feel free to contact us with any concerns. \u00a0 FARES AND PRICES All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless we advise otherwise. 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Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless we advise otherwise.<\/p> <h2>YOUR VOUCHER AND DEPARTURE POINT<\/h2> <p>Please present your voucher upon arrival to the staff at the meeting point of your activity. The location of the meeting point can be found in the description of the tour and is stated on your booking confirmation. We can not be held responsible for customers showing up late for their scheduled activity.<\/p> <h2>AVAILABILITY<\/h2> <p>The travel products and services sold through Isla Cozumel Day Pass are subject to availability and can be withdrawn without notice. Tour is confirmed when full payment is received.\u00a0<\/p> <h2>IMPORTANT<\/h2> <p>We request that you carefully check all the information on your voucher including the activity, date, time, meeting point, number of people on your voucher and to contact us immediately if anything is not correct.<\/p> <h2>CANCELLATION POLICY<\/h2> <p>You can cancel up to 24 hours in advance of the experience for a full refund.<\/p> <p>\u2022 For a full refund, you must cancel at least 24 hours before the experience\u2019s start time.<br>\u2022 If you cancel less than 24 hours before the experience\u2019s start time, the amount you paid will not be refunded.<br>\u2022 Any changes made less than 24 hours before the experience\u2019s start time will not be accepted.<br>\u2022 Cut-off times are based on the experience\u2019s local time.<br>\u2022 This experience runs rain or shine. In the event that the experience is canceled by the operator due to weather conditions, you\u2019ll be offered a different date or a full refund.<\/p> <p>No-Shows are not refundable.<\/p> <p>Last minute cancellations, backing-out or not being able to start\/complete the dive are not refundable.<\/p> <p>Customer cancellation due to sickness or injury: 100% refund (a doctor's note is required)<\/p> <p>Cancellations by the tour operator due to inclement weather: 100% refund<\/p>","_links":{"self":[{"href":"https:\/\/seatrekcozumel.com\/es\/wp-json\/wp\/v2\/pages\/745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/seatrekcozumel.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/seatrekcozumel.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/seatrekcozumel.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/seatrekcozumel.com\/es\/wp-json\/wp\/v2\/comments?post=745"}],"version-history":[{"count":7,"href":"https:\/\/seatrekcozumel.com\/es\/wp-json\/wp\/v2\/pages\/745\/revisions"}],"predecessor-version":[{"id":752,"href":"https:\/\/seatrekcozumel.com\/es\/wp-json\/wp\/v2\/pages\/745\/revisions\/752"}],"wp:attachment":[{"href":"https:\/\/seatrekcozumel.com\/es\/wp-json\/wp\/v2\/media?parent=745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}